Política de frete

Shipping Policy

At Valerion, we are committed to delivering your order with reliability, transparency, and efficiency.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, it will be prepared and dispatched from our fulfillment centers.

2. Shipping Time

Estimated delivery time:
5–20 business days, depending on your location and logistics conditions.

Please note:

Delivery times are estimates and not guaranteed
Delays may occur due to customs, carriers, or external factors beyond our control

3. International Shipping

We offer worldwide shipping.

Orders may be shipped from different international warehouses depending on product availability and logistics efficiency.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 2–5 business days for tracking updates to become active.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions.

6. Customs, Duties & Taxes

For international orders:

Customs duties, taxes, or import fees may apply depending on your country
These charges are the responsibility of the customer

Valerion is not responsible for delays caused by customs procedures.

7. Delays & Delivery Issues

While we strive to deliver within the estimated timeframe, delays may occur due to:

High demand periods
Logistics disruptions
Customs clearance processes

We are not responsible for delays once the order has been handed to the carrier.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

We are not responsible for lost or undelivered packages
Additional shipping costs may apply for reshipment

9. Lost or Stolen Packages

If your tracking status shows "delivered" but you have not received your package:

Please contact your local carrier first
Then contact us for assistance

Valerion is not responsible for lost or stolen packages confirmed as delivered by the carrier.

10. Split Shipments

In some cases, your order may arrive in multiple packages due to different warehouse locations.

You will receive separate tracking information if this occurs.

11. Contact

For any shipping-related inquiries:

📧 sac@valerionco.shop

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